Bohmian.org - Discussion - Telestial's eMail support

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I've contacted Telestial.com (Ekit PTY LTD) about a couple of issues, both before and after purchases. I've found the estimated response time for an initial message has been consistently about two hours which seems rather good--however questions about the service or actual problems are often not resolved or even addressed, and subsequent inquiries can take take much longer, although still within a day which should be considered reasonable in modern day's reduced customer service reality.