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Telestial customer support

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My Opinion of Telestial customer support:

I called Telestial.com (Ekit PTY LTD))'s customer support line, and was impressed by being told I was "caller number 2, with an average wait of 2 minutes". After 10 minutes I heard what sounded like a phone being picked-up or some random movement and was promptly disconnected. Upon calling back, I was told I was again "caller number 2, with an average wait of five minutes"--presumably the ten minutes I waited divided between me an the subsequent caller.

Telestial's eMail support has been mixed, but obviously isn't useful for immediate responses.