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Misleading advertising, failure to provide services contracted for, and blatant lies from Comcast salespeople

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My Opinion of Misleading advertising, failure to provide services contracted for, and blatant lies from Comcast salespeople:

I don't watch a lot of TV. I do rely on Internet access. When Comcast came to the area, they came with great deals. Bundle Everything! they would scream.

When it came to be my turn, I told the sales rep "all I need is an Internet connection for my small mail server, messaging, and maybe DNS and web servers as well as general net access". She responded that they could do that, but first, let us look at this TV offer to bundle with it.

When all I wanted was Internet access, she had a look that disappointed wouldn't touch.

"But look at this! HBO and DVR for only $39.99!" she screamed. I replied that I only needed the Internet connection I described. After 15 minutes of this, I asked if the TV service were a special offer at $39.99. She said that it was not. I asked if it'd be the same price for two years time. She said it would stay that price.

I expected it to at least stay that price for one year, even if her assurance that the price would remain fixed for ten years seemed far-fetched. It didn't even last one month.

When I called Comcast to adjust the bill, I was told that it would be taken care of, and that my next bill would be corrected, and that I should wait to pay the bill until I had a corrected version. A month later, I got another incorrect bill. I wrote a letter, sent what I'd calculated to be the amount due, and later that week my cable was turned off.

I sent another letter, and my cable was turned back on. That would be the extent of my feedback from Comcast. Connection on, connecion off, you owe us more money. I never got a corrected bill. They never addressed the other problems I'd raise--such as the fact that I was supposed to have HBO, but was not receiving it, or the fact that my e-mail wasn't working as discussed, despite that being my expressed reason for the service.

After writing to the local regulatory board and the BBB, I finally was placed in touch with a person who would make attempts at contacting me. I repeated the contents of all my letters--the billing issues, the service interruptions, channels that were not coming-in right; the complete lack of HBO. After talking to my neighbors about this, they told their own anecdotes about how they were supposed to be getting HBO also, but either simply weren't, or Comcast had come-up with some sieving reason why they shouldn't--but as there was no other option they just stuck with the plan. Just inside of 30 days I got a letter announcing that I'd been credited the price difference, and that was it.

Although I hadn't used the service in three months, the month before had been irregularly available, and through no point had it been as contracted, I paid an additional $117 to walk away from what had been the worst run of customer relations with a monopoly I've had recently.