I bought a Neuros Link from Thinkgeek during their Gamma program (named as it followed their beta product, but preceded an official release). As part of the program, there was a no-questions asked refund policy that lasted for several months. I returned my unit through DVRUpgrade who manages the programs refunds and apparently technical support for Neuros Technologies, and two complete months after having record of its delivery, the most I've received (after actively following-up after a month) from either company was an acknowledgement that the product had been received and was being processed.
OK, this is working pretty well. Time to upgrade for no reason.